Roz Beste



Roz Beste Resume





Roz Beste
0405 983 655

Qualifications and Professional Membership Date
Cert IV in Training and Assessment (TAE40110) Oct 17
Certified Microsoft Innovative Educator Apr 17
Introductory Certificate in Business Analysis (Charles Sturt University) Sep 16
Visual Design Course (General Assembly) Feb 15
Microsoft Specialist - Managing Projects with Microsoft Project 2013 Specialist Nov 14
ITIL Foundation Cert in IT Service Management Feb 13
Microsoft Office 2010 Specialist Master -Excel, Access, Word, Outlook, PowerPoint Jan 13
CompTIA Project+ (Project Management) Certificate Oct 09
Microsoft Certified IT Professional (MCITP): Server Administrator Apr 09
MCTS: Windows Server 2008 & Windows Server 2008 Active Directory Jan 09
Microsoft Certified IT Professional (MCITP): Consumer Support Technician (Windows Vista) Jan 09
Microsoft Office 2007 Master - Excel, Access, Word, Outlook, PowerPoint Oct 08
Microsoft Certified Technology Specialist (MCTS) Microsoft Windows Vista Nov 07
Cert IV in Workplace Assessment & Training Oct 05
Microsoft Office 2003 Specialist Master – Word, PowerPoint, Access, Excel, Outlook Jul 03
Administering MS Windows XP Professional Exam 70-270 Jun 02
IT Service Management - ISEB Foundation Certificate Oct 02
Microsoft Certified Systems Engineer (MCSE) Windows 2000 Aug 02
Associate Member of Australian Computing Society Dec 00
Microsoft Certified Systems Engineer (MCSE) Windows NT 4.0 Aug 99
Certified Novell Engineer (CNE) – Novell IntranetWare 4.11 Aug 98
Certificate in Teaching English as a Foreign Language to Adults (CTEFLA) Sep 95
Honours Degree in Mechanical Engineering (BEng Hons), Loughborough University, UK Jul 91
Diploma of Industrial Studies , (DIS), Loughborough University, UK Jul 91
Professional Experience Date
geekette - Running my own business providing IT training, Access databases and Excel Macros.

Clients include:
DDLS (Jul 2011 to Present) – Microsoft Office and Windows training for corporate clients including KPMG, Macquarie Bank, Coca-Cola.

HSBC Bank, Sydney (Feb - Jul 2016) - Lead Floorwalker for upgrade from Lotus Notes to Outlook 2013

Commonwealth Bank (Dec 2014 to May 2015) – Excel and Access VBA developer assisting in upgrade from Office 2010 to Office 2013.

Department of Health and Aging, Canberra (Jun 2010 to present)- designed customised Access databases and Excel Macros to provide easier grant administration in sections including Aged Care Workforce (ACWVET), Mental Health (ATAPS), Partners In Recovery (PIR), Respite Care (NRCP) and Quality and Accreditation (ATSIH).

Australian National University (ANU) Centre for Continuing Education (CCE) - Provided 1-day courses in Microsoft Office and Adobe products. (1-3 days per week over 2 years 2011-2013)

Department of Families, Housing, Community Services and Indigenous Affairs (FaHCSIA) - provided individual training to staff in Microsoft office products.

...and successful help for many smaller clients - some for as little as one hour.
Jun 2010 - present
Geeks2U - onsite technician Mar-Jun 2010
Learning Facilitator (Australian Business Academy) Teaching Diploma in IT (Programming in C++, IT Project Management, Systems Design and Implementation and IT Security) and Certificate III in IT – Visual Basic Programming, User Support (MCAS Word, Excel), Systems Support (CompTIA A+), Multimedia (Photoshop, Dreamweaver, Flash) and Access Database Design Feb 09 - Feb 10
IT Systems Administrator (Westaff - Recruitment Consultancy) Helpdesk and IT&T support & training to 120 users in 20 offices across Australia and New Zealand. Support and admin for 15 (virtual and physical) servers (Windows 2003, Citrix Metaframe 4, VMware) and Alcatel PABX
Aug 05 -Dec 08
Computer Systems Consultant (Crystal Computer Services). Running my own business, offering system maintenance, installation, training, helpdesk support and website design to Hong Kong businesses. Dec 99 -Jan 05
Technical Support Analyst (Allen & Overy - Law firm). Providing helpdesk support, network and server maintenance, and installation of new systems for 300 staff in Asian Offices (Hong Kong, Tokyo, Singapore, Bangkok, and Beijing). Sep 98 – Dec 99
IT Training and Support Officer (Simmons & Simmons - Law firm) Helpdesk support and training for 140 user Novell 4.1 network in Hong Kong and Shanghai. Sep 96 – Jun 98